Koolman

FAQ

Got questions? We've got answers. If you can't find what you're looking for, feel free to contact us directly.

Products

We recommend starting with our Complete Routine bundle: Cleansing Foam, Hyaluronic Serum, and 24 Cream. It covers all the basics and gives you 15% off. If you're not sure, take our skin quiz for personalized recommendations.

Yes! All our products are dermatologically tested and formulated without harsh irritants. However, if you have specific allergies or concerns, we recommend checking the ingredient list or consulting with a dermatologist.

With daily use, our standard sizes last approximately: Cleansing Foam (150ml) - 2 months, Serum (30ml) - 2-3 months, Cream (50ml) - 2 months, Eye Gel (15ml) - 2-3 months.

Absolutely. Our products are designed to work together, but they also play well with other quality skincare. Just avoid mixing with products containing high concentrations of acids or retinol at the same time.

Shipping & Returns

Orders within the Czech Republic typically arrive within 1-3 business days. European orders take 3-7 business days. We ship Monday through Friday.

Yes! We offer free shipping on all orders over 1,400 CZK. For smaller orders, shipping is 69 CZK via PPL or DPD.

Yes, we ship to most European countries. Shipping rates and delivery times vary by destination. Check the shipping calculator at checkout for details.

Skincare Basics

Always go from thinnest to thickest: 1) Cleanser, 2) Serum, 3) Eye Gel (if using), 4) Moisturizer/Cream. This ensures each product can penetrate properly.

For best results, use the Hyaluronic Serum twice daily - morning and evening. It works best on slightly damp skin right after cleansing.

At minimum, you need a cleanser and moisturizer. The serum significantly boosts results, and the eye gel is essential if you deal with dark circles or puffiness. Start simple and add as needed.

Most men notice improvements in hydration within the first week. For visible improvements in fine lines and skin texture, give it 4-6 weeks of consistent use.

Still have questions?

We're here to help. Get in touch with our support team.