Support
Customer Support
We're here to help. Find information about shipping, returns, and how to get in touch.
Shipping & Payment Options
Delivery Options
During checkout you can choose delivery to a pickup point or parcel box, or delivery to your address.
Delivery to your address
- DPD (home delivery)69 Kč
- PPL parcel (home delivery)69 Kč
Self-service boxes and pickup points
- AlzaBox59 Kč
- PPL Parcelshop and parcel lockers59 Kč
- Zásilkovna Z-BOXes and pickup points59 Kč
Free shipping on orders over 1 400 Kč
Payment Options
- Card payment online via certified Shopify and Comgate payment gateway
- Cash on delivery
- Bank transfer – we'll send payment info including QR code right after your order
Delivery to Slovakia
Shipping and payment for delivery to Slovakia
We offer the same delivery options to Slovakia as to the Czech Republic.
- Product prices are converted to EUR automatically at checkout using the current exchange rate.
- Shipping costs a flat 2,95 € for every delivery option.
Free shipping on orders over 1 400 Kč
Returns
Money-Back Guarantee
We stand behind our products. If you're not completely satisfied, get in touch and we'll give you a full refund.
- Products must be at least 90% full
- Return shipping is on us
- Refund processed within 5 business days
How to Return
- Email us at returns@koolman.cz with your order number
- We'll send you a prepaid return label
- Pack the products securely and drop off at any post office
- Refund is processed once we receive the return
Get in Touch
Have a question or need help? Send us a message and we'll get back to you within 24 hours.